To return an item purchased in-store, you’ll need the original receipt.

For more details, please refer to our Returns Policy.

We process refunds for returned items within 7 days of receiving them. Once your return is checked and processed, you'll receive an email confirmation, and the refund should appear in your account within 5 business days.

If it has been more than 14 days since you returned your item and you haven't received your refund, please reach out to us for assistance.

Gift Card Purchases

If you paid with a gift card, your refund will be issued as an e-gift card, sent to the email address used for your original purchase. Be sure to check your spam folder if you don't see it in your inbox.

Partial Refund Received

If you’ve returned multiple items and haven't received the full refund yet, please wait until the full 14-day period has passed. If it’s been more than 14 days and you still haven’t received a full refund, contact us, and we’ll resolve the issue.

Items Purchased with Promo Codes

If you used a promo code for your purchase and returned one or more items, a portion of the promotion value will be deducted from your refund, as outlined in the terms and conditions of our offers.

Refunds for Multiple Payment Methods

If you used a combination of gift cards and debit/credit cards to pay for your order, we will prioritize refunding your debit/credit card first in cases of partial refunds.

If you’ve received a faulty fabric, please reach out to us as soon as possible via WhatsApp by clicking here, and we’ll work quickly to resolve the issue.

If your fabric was damaged during delivery, please contact us immediately, and we’ll assist you in resolving the matter.